Terms of Use

These Terms of Use (“Terms”) govern access to the BidFix website and related services (the “Service”) operated by A V A INFORMATION TECHNOLOGY NETWORK SERVICES CO. L.L.C (the “Operator”) under the brand BidFix in Dubai, United Arab Emirates. By creating an account or using the Service you agree to these Terms, the Privacy Policy, and the Provider Terms.

These pages describe how BidFix works today. They may be updated and are not legal advice.

1. Who we are

BidFix is a brand of A V A INFORMATION TECHNOLOGY NETWORK SERVICES CO. L.L.C, a Limited Liability Company - Single Owner (LLC - SO) registered in Dubai, United Arab Emirates (the “Operator”). BidFix is an online marketplace. Customers describe a job; professionals send a fixed-price offer; the customer chooses whom to book. The Operator is an information intermediary. We are not a party to the contract for the underlying work between Customer and Provider, not an employer of Providers, and not a construction, maintenance or licensed-trade contractor.

• Legal name: A V A INFORMATION TECHNOLOGY NETWORK SERVICES CO. L.L.C
• Legal form: Limited Liability Company - Single Owner (LLC - SO)
• DET commercial licence: 1117065
• Commercial register: 874915
• Address: Office 55, Port Saeed, Deira, Dubai, United Arab Emirates
• Phone: +971 50 253 3062
• Email: contact@bidfix.pro
• Location: Dubai, United Arab Emirates

2. Accounts

You must be 18 or older. You are responsible for your login details and for activity on your account. One person or company should keep one primary account. We may suspend an account that is abusive, fraudulent or used to game the Service.

3. Customers — free

Posting a job, receiving offers, messaging, booking and reviewing is free for Customers on BidFix. No platform fees. BidFix does not currently process payment for the underlying service. BidFix does not take the payment for the work. You pay the professional directly.

You agree to:

• describe the job honestly, including access, timing and photos;
• not post jobs you do not intend to award;
• treat offers and Provider data as confidential;
• pay the Provider the agreed amount for completed work, directly;
• leave a review only after a real booking.

4. Professionals — free

Joining, browsing the job board and sending offers is free. No subscription fees. No lead fees. No commission. The Customer’s price is the accepted offer. BidFix does not add a customer platform fee. BidFix does not take the payment for the work. You pay the professional directly.

Providers must complete a profile and wait for manual admission before sending offers. See the Provider Terms.

5. Future pricing

If BidFix ever charges a fee, we will tell you before it starts. It will not apply to work already done.

We'll tell you before any fee starts. Future fees will not be applied retrospectively to bookings already completed under these Terms.

6. Jobs, offers and bookings

• A job is a request, not a binding order, until the Customer accepts an offer.
• An offer is a fixed price for the described scope, valid as stated by the Provider.
• A booking records that the Customer selected that Provider. It does not collect payment for the work.
• Exact address is hidden from bidders and revealed only to the booked Provider after the Customer shares it.
• Either side may cancel a booking before work starts, using the tools in the Service.

7. Reviews

Reviews must relate to a completed booking. Fake, paid-for, or retaliatory reviews may be removed. We may hide an account that manipulates ratings.

8. Acceptable use

You may not use BidFix to:

• offer illegal, unlicensed or unsafe work;
• request or publish another person’s private data without a booking;
• scrape, spam or impersonate another professional or company;
• upload malware or offensive content;
• submit false identity, licence or authorization documents.

Providers remain solely responsible for licences, visas, insurance and tax on the work they perform in the UAE.

9. Liability

The Service is provided “as is”. The Operator is not liable for the quality, delay or safety of work done by a Provider, for unpaid job invoices between the parties, or for losses caused by a user, except where UAE law does not allow that limit (including fraud or death/personal injury caused by our negligence). Manual checks marked on a Provider profile are not a guarantee of workmanship, safety or future conduct.

10. Changes and termination

We may update these Terms. Material changes will be posted on this page with a new date. Continued use after that date is acceptance. We may stop the Service or close an account with notice where reasonably possible.

11. Governing law

These Terms are governed by the laws of the United Arab Emirates. Courts of Dubai have exclusive jurisdiction, without prejudice to mandatory consumer protections that apply to you.

12. Contact

Questions about these Terms: use Support or email contact@bidfix.pro.